Support
Responsive assistance for users, devices and everyday IT issues.
OUTSOURCED IT • SUPPORT • SECURITY • MANAGEMENT
Fully Managed IT Services
Your entire IT environment, managed by one team.
RC IT Services takes responsibility for the day-to-day management, support, security and ongoing improvement of your organisation's technology environment.
From user support and device management to cybersecurity, Microsoft 365, backups, networks and infrastructure, we become your outsourced IT department.
COMPLETE IT MANAGEMENT
Technology Managed Around Your Business
Technology should support your business without requiring you to build and manage an internal IT department.
Our Fully Managed IT service gives your organisation a single point of responsibility for its technology environment. We support your users, manage critical systems and proactively maintain the environment to reduce problems before they affect the business.
✓ One IT partner
✓ Proactive management
✓ Clear accountability
MANAGED IT AT A GLANCE
One Team. Complete IT Oversight.
WHAT WE MANAGE
Everything Your Business Relies On
Depending on your environment and requirements, our Fully Managed IT service can cover the day-to-day support, security, cloud platforms and infrastructure your organisation depends on.
USER SUPPORT
Users & Devices
Day-to-day support and management for the people and devices that keep your business moving.
✓ Helpdesk & remote support
✓ Desktop and laptop management
✓ User onboarding & offboarding
✓ Patch and software management
CLOUD & PRODUCTIVITY
Microsoft 365 & Cloud
Administration and protection of the cloud platforms and services your users depend on.
✓ Microsoft 365 administration
✓ Domain, DNS & email management
✓ Cloud & VPS infrastructure
✓ Backup & recovery
SECURITY
Cybersecurity
Security controls designed to help protect users, devices, email and business data.
✓ Endpoint security & threat protection
✓ Email security & spam protection
✓ DMARC & email authentication
✓ Security & compliance support
INFRASTRUCTURE
Infrastructure & Strategy
Management of the systems, suppliers and planning that support your technology environment.
✓ Servers & network management
✓ Connectivity management
✓ Vendor coordination
✓ Documentation & technology planning
WHAT WE MANAGE
IT Management That Goes Beyond Support Tickets
Fully Managed IT isn't simply someone to phone when a computer stops working.
As your organisation changes, your IT environment changes with it.
Proactive
Secure
Accountable
ONE POINT OF RESPONSIBILITY
One IT Partner. One Clear Point of Accountability.
Instead of managing separate suppliers for support, cybersecurity, backups, Microsoft 365 and infrastructure, RC IT Services can coordinate the complete environment.
Where specialist third-party vendors are required, we work with them on your behalf rather than leaving your team to coordinate multiple technical providers.
BUILT AROUND YOUR BUSINESS
No One-Size-Fits-All IT Stack
We assess your users, applications, security requirements, regulatory obligations and existing infrastructure before determining how the environment should be managed.
Reliable technology. Strong security. Responsive support. Clear accountability.
FULLY MANAGED IT FAQ
Frequently Asked Questions
Common questions about outsourcing the day-to-day management of your business technology to RC IT Services.
What is included in Fully Managed IT Services?
Fully Managed IT can cover user support, device and server management, Microsoft 365 administration, patching, cybersecurity, email protection, backups, networks, connectivity, cloud infrastructure, documentation and ongoing technology planning. The exact service is tailored to your organisation and existing environment.
Can RC IT Services replace an internal IT department?
Yes. For organisations without an internal IT team, RC IT Services can act as your outsourced IT department, providing day-to-day support, management, security and technology oversight. The service is designed around your users, systems and business requirements.
Do you manage Microsoft 365 and cybersecurity as part of the service?
Yes. Fully Managed IT can include Microsoft 365 administration alongside endpoint security, email protection, backups, monitoring and other cybersecurity controls. The exact combination depends on the requirements of your environment.
Can you work with our existing technology providers?
Yes. Where specialist third-party providers are required, RC IT Services can coordinate with them on your behalf. This helps give your organisation one central point of responsibility instead of requiring your team to manage multiple technical suppliers
YOUR OUTSOURCED IT TEAM
An IT Team Without Building One Internally
Get the responsive support, proactive management, cybersecurity and technology oversight your organisation needs — without the cost and complexity of building an entire IT department internally.
Talk to RC IT Services about managing your technology environment.
Support • Cybersecurity • Microsoft 365 • Backup • Infrastructure