Frequently Asked Questions
Answers to Common IT & Cybersecurity Questions
What is an IT SLA and do I need one?
An SLA (Service Level Agreement) ensures ongoing IT support with defined response times, proactive monitoring, and reduced downtime—ideal for businesses that rely heavily on technology.
How quickly can you respond to support requests?
Response times vary depending on the service level, but we aim for same-day assistance, with priority support available under SLA agreements.
Do you support both home users and businesses?
Yes, we work with individuals, small businesses, and larger organizations.
Can you help with slow computers or network issues?
Absolutely. We diagnose and resolve performance issues, connectivity problems, and general system errors.
Do you provide cybersecurity protection?
Yes, we offer advanced cybersecurity solutions including endpoint protection, monitoring, backup, and email security
What happens if my data is lost?
We provide backup and disaster recovery solutions to restore your data quickly and minimize downtime.
Can you set up and manage Microsoft 365 for my business?
Yes, we handle setup, migration, licensing, and ongoing management of Microsoft services.
Do you offer email migration services?
Yes, we can securely migrate your emails to modern platforms like Microsoft 365 with minimal disruption.
What hosting services do you provide?
We offer reliable web hosting and VPS hosting solutions, including setup, management, and support.
How secure is your hosting?
Our hosting includes security features such as firewalls, backups, and malware protection to keep your data safe.
Can you help build or move my website?
Yes, we assist with website migrations, hosting setup, and technical support for your site.
Do you assist with compliance and security frameworks?
Yes, we help businesses implement and manage compliance solutions using tools like Drata.
Do you provide IT support for emergencies?
Yes, we offer priority and emergency support for critical issues.
How do I get started?
Simply contact us via phone, email, or our website to book an assessment or request support.
How does Nextcloud work?
Nextcloud is open source cloud software that is primarily used as cloud storage, but can be flexibly expanded with various features for communication, security and productivity.
With Nextcloud, you can back up and synchronise your files automatically and, if necessary, data from other users in the cloud. You can access data and/or business apps in the cloud from any location and from any device – whether on a smartphone, tablet, desktop PC or laptop. It’s also possible to set up individual sharing and access rights that can be configured and customised.
In addition to the wide range of possible uses, one major difference compared to other cloud storage – such as Dropbox, Google Drive and OneDrive – is the protection of your data. With Nextcloud, you keep control over your data and your privacy. If you opt for managed Nextcloud hosting from RC IT Services, your data will be stored in data centres where strict data protection regulations apply.
Managed Nextcloud hosting from RC IT Services provides you with GDPR compliant data storage as well as strict data security and other services. This flexible and secure data storage is suitable for companies, institutions and associations, as well as for self-employed and private individuals.
If you have the appropriate technical knowledge, you can also host Nextcloud yourself. With the managed Nextcloud hosting solution, however, the administrative side will be taken care of for you.
How does managed Nextcloud hosting differ from Dropbox, Google Drive, Microsoft OneDrive and similar providers?
By choosing Nextcloud hosting from RC IT Services, you can be sure that all your data is secure and compliant with the General Data Protection Regulation (GDPR). The data is stored exclusively on servers in data centres of your choice and is therefore subject to strict data protection laws. RC IT Services does not compromise on quality, security and performance.
You can set up managed Nextcloud hosting with just a few clicks. We take care of cloud updates and the entire infrastructure so you don’t have to worry about any security risks due to outdated versions. You don’t need to think about whether the correct PHP or MySQL version is installed or whether the configuration files are structured correctly. You don’t need to obtain SSL encryption certificates for HTTPS connections, nor do you need to update them. We make sure that the server’s operating systems are up to date, the firewall is configured correctly and your Nextcloud is up to speed.
How secure is Nextcloud?
Managed Nextcloud hosting from RC IT Services is a highly reliable and secure Nextcloud hosting solution. Your data belongs to you and you alone, which means that no one else can access it unless you deliberately share files. Thanks to extensive configuration options, you can define access rights precisely and individually – according to each user’s needs and their role. For example, you can set up time-limited passwords for data sharing or define customised access rights for reading, writing and sharing data. Nextcloud also provides the option of video calls to share your data. Instead of sending the password via email or chat, the recipient must start a video call to request the password from you. This innovative method allows you to verify the identity of the person before you give out the password.
With RC IT Services, all your data is stored in compliance with the GDPR. This also applies to cloud data. Our Nextcloud servers are located exclusively in our state-of-the-art data centres and are subject to strict data protection laws. Unlike with many other cloud hosting services, your data will not be transferred to other countries where comparable high data protection standards are often not in place.
We ensure that your cloud is always kept up to date from a technical perspective. You do not have to deal with any maintenance or system updates. This way security risks caused by outdated installations can be avoided.
What is the difference between self-hosted and managed hosted Nextcloud?
You’ll notice the first benefit of managed Nextcloud hosting as soon as you install it – no programming skills are required. After purchasing, you choose your desired domain and create the first user. You can then get started right away. For more information, read the “How do I install Nextcloud?” section of this FAQ. Once you’ve installed Nextcloud, RC IT Services will take care of all system updates. You’re only responsible for updating the Nextcloud apps that you’ve selected.
Self-hosted Nextcloud is particularly suitable for customers with a high level of technical expertise who want to define every detail, take care of regular maintenance and carry out all necessary updates themselves.
What are the benefits of the managed Nextcloud solution?
With managed Nextcloud hosting, you can enjoy all the benefits and features of Nextcloud without the administrative effort or technical expertise. You can back up your data, synchronise it automatically, and organise and transfer photos, videos and other data in no time at all. The data transfer is completely encrypted. RC IT Services operates your Managed Nextcloud in data centres in compliance with the highest security standards. We take care of regular maintenance and all necessary system updates. Nevertheless, you are always in full control of your Nextcloud and your data. Who you grant access to is entirely up to you.
Who is Managed Nextcloud suitable for?
Small to medium-sized companies and larger teams that need secure, functional and convenient data storage as the basis of their collaboration platform choose Managed Nextcloud. Nextcloud hosting from RC IT Services is also suitable for private individuals as well as for companies, institutions and associations who want to move their local file server to the cloud.
In short, Managed Nextcloud hosting is an ideal, affordable and professional collaborative storage solution for small and medium-sized businesses and larger teams that don’t want to hire extra IT specialists to set up and maintain their Nextcloud server. As an experienced hosting provider RC IT Services takes care of all this for you so that you can devote more time to what is important to you.
How do I install Nextcloud?
Once you’ve decided on managed Nextcloud hosting and want to set up your private cloud, you first need to select a suitable package. You can then begin the Nextcloud installation directly in your customer account with just one click. You’re now able to start creating users, using Nextcloud data, or communicating right away. In the app store, you will find numerous apps that enable you to expand Nextcloud’s range of functions and adapt it to your needs.
Meanwhile, RC IT Services takes care of all administrative tasks, performs all updates, and handles your Nextcloud setup. You can get started right away.
How do I migrate my data to Nextcloud?
If your data has been stored with another provider, such as Google, OneDrive or similar, you do not have to migrate it immediately. You can add other cloud storage to Nextcloud and then access all of your existing data in one interface.
Can I access my data on the move?
Yes, as long as you have an internet connection and a suitable device, you can securely access your data at any time no matter where you are – this is one of Nextcloud’s greatest strengths. You can access your data storage both on the move and via desktop client. This works via:
- Windows
- Linux
- macOS
- Android
- iOS
In addition, Nextcloud is not only compatible with Windows, etc. – third-party clients can use Nextcloud via WebDAV. Android and iOS apps can be downloaded from the following links:
Can I adapt the Nextcloud theme to my company’s corporate design?
Yes, the Nextcloud theme can be customised extensively, for example to match your company’s corporate design.
In addition, you can send individualised links with your own URL instead of generic URLs from third-party providers such as Google Drive or Dropbox.