CO-MANAGED IT • TIER 2–4 • ESCALATION • ENGINEERING
Co Managed IT Services
Your IT team stays in control. We add the technical depth behind them.
We operate alongside internal IT teams as a Tier 2 to Tier 4 technical resource, helping with complex incidents, infrastructure, cybersecurity and projects without requiring your organisation to employ every specialisation internally.
✓ Tier 2–4 Support
✓ Engineering
✓ Cybersecurity
✓ Projects & Escalation
YOUR TEAM STAYS IN CONTROL
Co-Managed IT Without Losing Control
Your IT team stays in control. We add the technical depth behind them.
Your internal team remains an integral part of the environment while RC IT Services provides additional technical capacity where it is needed.
We can operate as an escalation point behind your helpdesk, take ownership of specific technologies or provide engineering capacity for projects and complex technical work.
✓ Your team keeps visibility
✓ Responsibilities are clearly defined
✓ RC IT Services adds technical depth where needed
YOUR INTERNAL IT TEAM
Business Knowledge & First-Line Support
Your team retains the organisational knowledge, day-to-day visibility and first-line relationship with users.
RC IT SERVICES
Tier 2–4 Engineering & Escalation
We provide the additional engineering capacity, specialist knowledge and escalation support your internal team can call on when issues become more complex.
We support your IT team. We don't replace it.
WHERE RC IT FITS
A Clear Escalation Path From Tier 1 to Tier 4
Your internal IT team handles the day-to-day environment while RC IT Services provides deeper technical capability as issues, infrastructure and projects become more complex.
TIER 1
Your Internal IT Team
Day-to-day user assistance and first-line troubleshooting.
FIRST-LINE SUPPORT
TIER 2
Advanced Technical Support
Advanced endpoint, application, Microsoft 365 and infrastructure troubleshooting.
RC IT SERVICES
TIER 3
Infrastructure Engineering
Server, cloud, networking, identity, security and complex infrastructure engineering.
RC IT SERVICES
TIER 4
Specialist Escalation
Architecture, complex security incidents, platform engineering, vendor escalation and specialist projects.
RC IT SERVICES + SPECIALISTS
The exact division of responsibility is agreed with your IT team rather than imposed on them.
WHERE RC IT FITS
Additional Technical Capability Where Your Team Needs It
RC IT Services can supplement your internal team across cloud, infrastructure, cybersecurity, engineering and specialist technical work.
CLOUD & PRODUCTIVITY
Cloud & Microsoft 365
✓ Microsoft 365 administration
✓ Cloud & VPS environments
✓ Email security & DMARC
✓ Identity & access management
INFRASTRUCTURE
Infrastructure & Platforms
✓ Windows & Linux environments
✓ Server & virtual infrastructure
✓ Network infrastructure
✓ Backup & disaster recovery
CYBERSECURITY
Cybersecurity & Identity
✓ Cybersecurity & threat response
✓ Endpoint management
✓ Identity & access management
✓ Security troubleshooting
ENGINEERING & ESCALATION
Projects & Specialist Support
✓ Infrastructure projects & migrations
✓ Complex technical troubleshooting
✓ Vendor escalation
✓ Security & compliance requirements
Your internal team keeps ownership of the environment while gaining access to additional specialist capability when it is needed.
ADD CAPABILITY • NOT HEADCOUNT
Add Skills Without Adding Headcount
Modern IT departments are expected to understand an increasingly broad range of technologies. Hiring specialists for every discipline is rarely practical.
Co-Managed IT gives your organisation access to additional technical capability without requiring a permanent hire for every platform, project or escalation.
✓ Access specialist expertise when needed
✓ Add engineering capacity during busy periods
✓ Escalate complex work without another permanent hire
NO BATTLE FOR CONTROL
We're There to Support Your IT Team, Not Replace It.
Responsibilities, escalation procedures and access can be clearly defined so your internal team retains visibility and control while gaining additional technical capacity behind them
Defined Roles • Clear Escalation • Shared Visibility
STRENGTHEN YOUR INTERNAL IT TEAM
Give Your IT Team the Support They Need to Go Further
Give your internal IT team access to additional engineering capacity, specialist expertise and Tier 2–Tier 4 escalation support without replacing the people who already understand your organisation.
Talk to RC IT Services about Co-Managed IT.
STRENGTHEN YOUR IT TEAM →TALK TO OUR TEAM
Tier 2–4 Support • Engineering • Cybersecurity • Infrastructure • Escalation