Submit A Ticket
Steps for creating a successful Ticket
- Describe the Problem Clearly
- Tell Us When the Issue Started
Include:
- Date the issue began
- Approximate time
- Whether the problem is constant or intermittent
- Explain What You Were Doing
- Include Error Messages
- Provide Device Information
- Attach Screenshot
Ticket
Support Categories
Internet & Connectivity
- Fibre issues
- Slow internet
- Wi-Fi problems
- Network outages
Microsoft Services
- Microsoft 365
- Outlook
- Teams
- OneDrive
- SharePoint
Hosting Services
- Website downtime
- DNS issues
- Email hosting
- SSL certificate problems
VPS Hosting
- Server access issues
- Performance problems
- Backup requests
- Configuration assistance
Cybersecurity
- Antivirus alerts
- Suspected malware
- Phishing emails
- Security concerns
Technical Support
- Computer troubleshooting
- Software installation
- Printer issues
- Remote assistance requests
SLA & Managed Services
- User support requests
- Device issues
- System maintenance
- Infrastructure support